Proven Results for UK Businesses

Challenge

SATKAR ESTATE AGENTS LIMITED, owned by Papu Singh Soni, faced a major issue when the electricity meter at their new commercial property had been removed due to unpaid final bills from the previous tenant. This left the premises without power, caused delays in starting business operations, and created complications due to supplier restrictions.

Solution

We managed the entire process by coordinating directly with the UK energy supplier and meter department, ensuring the new owner was not held responsible for previous debts. We handled all documentation and arranged a new meter installation while making sure only the correct and legitimate charges applicable to a new owner were applied. The process was also fast-tracked to avoid further delays.

Result

A new electricity meter was successfully installed, restoring power to the property. The business was able to begin operations without further delay, avoided unnecessary costs linked to previous tenant issues, and benefited from a smooth and hassle-free setup.

Challenge

Selston Service UK Limited, owned by Ravi Sanjeewa, was facing high energy costs as the business had been on variable rates for several months without the director being aware. This resulted in significantly higher bills and unpredictable energy expenses, impacting the overall business budget.

Solution

We carried out a full review of the current energy setup and market rates, identifying more competitive options. We guided the client through switching from variable rates to a fixed, cost-effective contract and handled the entire process of securing a new agreement with a trusted supplier.

Result

The business successfully moved to a competitive fixed-rate contract, significantly reducing energy costs and gaining better control over monthly expenses. This resulted in noticeable savings, allowing the company to reinvest those funds back into the business while benefiting from long-term price stability.

Challenge

The Reemy Service Ltd, owned by Dr. Baby Cherian, a running care home, was being incorrectly charged 20% VAT on their energy bills. This was significantly higher than the applicable rate for care homes under UK regulations, leading to unnecessary financial strain on the business. The issue had gone unnoticed while the owner approached us for contract renewal.

Solution

During our review, we identified the VAT discrepancy and took immediate action by coordinating with the supplier to correct the VAT rate from 20% to 5%, as applicable for care homes. We also initiated the process to reclaim the excess VAT that had been previously overcharged. Alongside this, we secured a new energy contract with competitive rates tailored to the business needs.

Result

The VAT rate was successfully corrected to 5%, ensuring compliance with UK regulations. The business received refunds for the excess VAT paid in the past, resulting in significant cost recovery. Additionally, with a new competitive contract in place, The Reemy Service Ltd achieved ongoing savings and improved cost efficiency moving forward.

Challenge

The customer had a half-hourly meter and, due to changes in the new TCR (Targeted Charging Review) banding, was placed in TCR Band 4. This resulted in an extremely high standing charge of approximately £40 per day, despite the business having relatively low electricity consumption. Upon analysis, we gathered the last 12 months of capacity data from the distributor and identified a significant mismatch: the agreed capacity load was around 210 kVA, while actual usage was only 30-40 kVA. This overestimated capacity was the primary reason for the high TCR band classification and excessive standing charges.

Solution

We conducted a detailed assessment of the customer's historical load profile and engaged with the distributor to request a reduction in the agreed capacity (kVA) to better reflect actual usage. After successfully lowering the capacity, we formally requested a reassessment of the customer's TCR banding. Based on the revised capacity and usage data, the distributor reclassified the meter from TCR Band 4 to TCR Band 1. With the corrected banding in place, we were able to secure a new energy contract for the customer with significantly reduced standing charges.

Result

The customer's standing charge was reduced from approximately £40 per day to £6.18 per day, resulting in an annual saving of approximately £11,600 on standing charges alone. In addition, by reducing the agreed capacity from 210 kVA to 46 kVA, the customer also achieved substantial savings on capacity charges, as they are now only billed for the capacity they actually require rather than the previously overestimated level. Overall, this ensured the customer's energy costs are now accurately aligned with their real usage, eliminating unnecessary charges and improving long-term cost efficiency.

Challenge

The customer had been receiving electricity bills based on estimated readings for several months. These estimates were significantly higher than actual consumption, leading to consistent overbilling. As a result, the business had unknowingly overpaid a substantial amount on their energy account.

Solution

We conducted a thorough review of the account and identified that the billing was not based on accurate meter readings. Acting on behalf of the customer, we contacted the supplier to submit up-to-date and accurate meter readings. Following this, we worked closely with the supplier to have the previous bills recalculated based on actual consumption. Upon reconciliation, it was determined that the customer had overpaid approximately £12,500. We then escalated the case to the supplier's payments department and actively followed up to ensure the refund process was completed without delays.

Result

The customer received a full refund of approximately £12,500 within a month. This not only corrected the billing inaccuracies but also restored the customer's confidence in their energy management, ensuring that future bills would be based on actual usage rather than estimates.

Challenge

The customer's electricity meter had been de-energised due to unpaid bills left by the previous tenant. As a result, the business was not receiving electricity through its own meter and was instead being supplied via the landlord's connection. The landlord was charging the customer monthly for electricity, but the rates applied were significantly higher than standard supplier tariffs, leading to increased operating costs and lack of transparency in billing.

Solution

We identified that the most cost-effective and sustainable solution was to restore the customer's direct electricity supply. The existing supplier for the meter was Ecotricity, so we contacted them on behalf of the customer to initiate the re-energisation process. We managed the entire process, including completing and submitting all required documentation and coordinating with the supplier to ensure progress. The re-energisation process took approximately 3-4 weeks to complete.

Result

The customer's meter was successfully re-energised, allowing them to receive electricity directly from the supplier rather than through the landlord. This ensured the customer now pays only for their actual consumption at standard energy rates, significantly improving cost transparency and reducing unnecessary expenses. The customer is now fully in control of their energy usage and billing, leading to greater satisfaction and operational efficiency.

Challenge

The customer operated multiple sites, each with its own electricity meter. Managing and submitting manual meter readings for every location became time-consuming and operationally challenging. Due to the lack of regular meter updates, the customer frequently received bills based on estimated readings, which were often higher than actual consumption. This not only increased costs but also diverted the customer's focus away from core business activities.

Solution

To streamline the process, we recommended upgrading all meters to smart meters, eliminating the need for manual readings. Acting on behalf of the customer, we contacted each supplier across all sites to arrange meter upgrades and installations. We managed the rollout gradually, ensuring minimal disruption to operations while coordinating with multiple suppliers. In addition, we implemented ongoing account management by tracking each site's contract end date to prevent the customer from falling onto out-of-contract or higher deemed rates.

Result

All sites were successfully upgraded to smart meters, removing the need for manual meter readings and significantly reducing administrative burden. Billing accuracy improved as all invoices are now based on actual consumption rather than estimates, helping the customer avoid overpayment. Additionally, proactive contract management ensured the customer remains on competitive rates across all locations, leading to better cost control and allowing them to focus fully on running their business.